Return & Exchange Policy

At MUQAM, we strive to deliver the finest handcrafted Multani footwear. If you are not completely satisfied with your order, we are here to help you with a hassle-free return or exchange within 3 days of delivery.

Conditions for Return & Exchange

  • Timeframe: All return and exchange requests must be initiated within 3 days of receiving your package.

  • Item Condition: Khussas must be unworn, unused, and returned in their original packaging along with all tags and shoe boxes intact.

  • Sale Items: Articles purchased on sale or promotional discount are non-refundable and non-exchangeable.

  • Damaged or Incorrect Items: If you receive a damaged piece or the wrong size/design, please notify our Customer Support within 2 days of delivery for an immediate replacement.

How to Initiate a Return or Exchange

  • Contact Us: Reach out to our Customer Care team via WhatsApp or Email with your Order ID and photo/video proof of the item.

  • Pack Securely: Safely pack the product in its original box and dispatch it to the return address provided by our support team.

  • Processing Time: Once we receive and inspect your returned item, your exchange or replacement will be processed within 5–7 business days.

  • Shipping Costs: Customers are responsible for the return delivery charges. Reverse shipping fees will only be covered by MUQAM if the product received was defective or incorrect.

Refunds

Refunds are made within 24 hours in your bank account, JazzCash or EasyPaisa account once the complain is approved by our team.