Shipping policy

Shipping Policy | MUQAM

At MUQAM, we take immense pride in handcrafting every pair of Multani khussas with exceptional precision. We are committed to delivering your royal footwear safely and promptly to your doorstep, whether you are located in Pakistan or anywhere across the globe.

Domestic Shipping (Within Pakistan)

  • Order Processing Time: Standard in-stock orders are processed and dispatched within 1–2 business days. Customized or pre-order articles may take longer, as indicated on the product page.

  • Delivery Timeline: Once shipped, nationwide orders typically arrive within 3–5 business days.

  • Shipping Charges: We offer Free Shipping on orders above a specified cart value. For standard orders, flat shipping rates apply at checkout.

  • Cash on Delivery (COD): COD services are available across all cities in Pakistan. Please ensure the correct contact details are provided for seamless delivery by our logistics partners.

International Shipping

  • Global Delivery: We ship worldwide via reliable international courier services.

  • Delivery Timeline: International shipments usually take 7–12 business days depending on the destination country and customs procedures.

  • Shipping Rates: Rates are calculated automatically at checkout based on the destination and total order weight.

  • Customs, Duties & Taxes: Any import duties, tariffs, or local customs fees levied by the destination country are the sole responsibility of the customer.

Order Tracking & Notifications

  • As soon as your order is dispatched, you will receive an automated notification via Email/SMS/WhatsApp containing your unique Courier Tracking Number.

  • You can track your shipment status in real time through our shipping partner’s tracking portal.

Important Notes

  • Peak Seasons & Sales: During major festive seasons (such as Eid, Wedding Season, or promotional sales), order processing and delivery timelines may experience minor delays. We recommend placing festive orders well in advance.

  • Address Accuracy: Please double-check your shipping address and contact number before placing an order. MUQAM is not responsible for delays caused by incomplete or incorrect address details.

  • Damaged Packages: If your package appears visibly tampered with or severely damaged upon arrival, please take photos/videos before opening and contact our support team immediately.

Need Help With Your Shipment?

Our Customer Care team is always ready to assist you. Contact us via WhatsApp at +92 308 6015727 or email us at muqam.pk@gmail.com.