At Muqam, we give our users a 7 days return policy, which means you have 7 days after receiving your item to request a return.
Refund option doesn't apply on Sale items unless the product has a fault from our side.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the proof of purchase.
To start a return, you can contact us at muqam.pk@gmail.com, DM us on Instagram or contact us on Whatsapp at +92 328 8856400.
If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at muqam.pk@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item within 24 hours of receiving the order, so that we can evaluate the issue and make it right.
Exchanges
You can always exchange items if they are defective or sent incorrectly. In order for us to facilitate you with this, please ensure that
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product is unused
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the product is not washed
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the return is reported within 24 hours of receiving the order
Refunds
Refunds are made within 24 hours in your bank account, JazzCash or EasyPaisa account once the complain is approved by our team.
